Customer Support Channels
A 60–Minute Ticket Response Guarantee
Every single assistance request you send to us will be responded to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail needs further assistance from an admin, we will timely forward it and leave a comment to notify you that your case is being worked on. If you order the Managed Services package, any of the server management tasks included there will be completed at a time of your liking.
An Excellent Help Desk Service
We’ll be at your disposal 24/7 to respond to any questions that you may have about our Website Control Panel or any of the applications that we have installed for you on the server. If you also require help handling server management procedures, you can order our Managed Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Section
Every dedicated server is equipped with our free Website Control Panel, which offers an in–depth knowledgebase plus a selection of instructional video tutorials. Whenever you require assistance with the Website Control Panel, just click the Help or Videos buttons located in the upper right corner.