A 99.9% Server Uptime
Our web hosting system is based on a dependable, world–class hardware configuration and a strongly customized Linux variation. So, regardless of what your web site is, or how many site visitors you’ve got, or even in case there is a distributed denial–of–service attack, our hosting servers will stay up and running and your web sites will remain accessible online.
Our web hosting service plans feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s crucial that you also set up your own network architecture. Because of this, we set up a custom–configured internal network in all our data centers. Based on top–quality Juniper switches and routers, our internal network allows for unbelievably fast data transfer rates and is completely redundant.
Therefore, you can enjoy a 99.9% network uptime in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, no matter which web hosting plan you’ve selected.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your hard–earned money at risk, you can’t feel really safe. That is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In the event that you don’t feel content with our service or in case you would like to use an even more robust web hosting solution, such as a Linux VPS service or a Linux dedicated servers – you will receive your money back in full, without any secret costs or refund charges.
24/7 Technical Support
In case you manage a hosting firm, your customer service technicians are very important. That is the reason why we have conscientiously handpicked a highly competent group of tech support engineers, each with many years of practice behind his back. Thanks to them, our company offers 24x7 support with all our hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All tech support tickets are replied to in less than an hour and our average response time is just 20 minutes!