24/7 Customer Support in Web Hosting
We supply 24/7 billing, customer and technical support for all of our web hosting service. Even if you are not our customer yet and you have some questions, we can help you in a timely manner and provide the needed information, to give you a choice to make an informed decision when you obtain your new web hosting account. We are available at any time, including weekends and holidays, and we offer various ways of communication to contact us - live chat, phone, email messages and support tickets. For your convenience, we now have several telephone numbers worldwide, so that you'll be able to call the one that is closer to you. The maximum response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget about waiting for several days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to get prompt support, especially when your site is not functioning as it should be for whatever reason. Our semi-dedicated service come with 24/7 customer and tech support, which means that in case anything comes up, you are able to use plenty of methods to let us know - phone line with a few local numbers worldwide, live chat, emails and tickets. The first two methods are for pre-sales, billing and general matters, which means that if you do not have an account yet, for instance, you'll be able to get additional info regarding our solutions, or we can help you with simpler technical issues. The second two options are for strictly technical problems or anything that is more time-consuming as it is much easier to follow the communication between you and our technical support team. The guaranteed max response time for them is just 1 hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day to get assistance as you may have to do with other service providers.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you will be able to contact us 24/7 for every server-related issue or fordifferent problems and questions with regard to the pre-installed software your server is equipped with. If you haven't ordered a VPS server package yet, you're able to learn a lot more about our services by giving us a telephone call or via the live chat service. For more technical problems, you'll be able to send an e-mail message or open a support ticket via your billing Control Panel and you'll get assistance within a maximum of 1 hour no matter the time of the day, even on weekends and holidays. The typical response time in most cases doesn't extend past 30 minutes. If you'd like to have assistance for third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators can help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer come with 24/7 support via numerous methods of communication and with a 1-hour max response time guarantee. In case you want to find out more about the packages or you have various general or billing questions, you'll be able to call one of the local numbers we have globally or you may use our live chat support and talk with a live representative. For solely tech difficulties that need some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, as these channels are more appropriate to track a certain problem. The answer time for them rarely surpasses 30 mins, therefore you can forget all about having to wait for an entire day in order to get assistance. Our support service is available for any server-related issues, as well as the pre-installed software. In case you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all packages.