Despite the fact that this isn't the mainfactor to help you identify a reliable web hosting supplier from a bad one or a reseller from a real supplier, the option to call and talk to a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with someone whenever you need support. The phone support for web hosting services may vary from common to experienced, which means that the problems which can be resolved with a phone call vary depending on the particular service provider. In the general case, these matters are simpler and include billing or first level tech issues because more complex issues usually require a support ticket where both you and the administrators can track what's going on with a specific situation. Nonetheless, being able to phone call your provider will save you considerable time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.

Phone Support in Web Hosting

All our web hosting packages come with telephone support 14 hours per day even on official holidays, which means that if you do not have an account yet, you can call us and learn more about our solutions or if we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you'll be able to contact the phone number which is nearer to you. If you're a current customer, we will assist you timely with any kind of general and billing issues as well as with various technical matters in order to save you time and efforts - we are aware of the fact that often it is much easier speak with a live person so as to get things done instantly. Of course, some situations cannot be taken care of on the phone, so in such a case you will be able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

Any time you want more details about the semi-dedicated service that we offer, you are able to call one of the three support lines that we have worldwide - in the United States of America, the UK and Australia. By doing this, you will be able to check ahead of time if our services will be suitable for your web sites. If you're already our client and you've got a semi-dedicated account, you have the option to contact us on the phone for fourteen hours every day about any billing or general issues. For strictly technical troubles you'll need to take advantage of our ticketing system so as to contact our tech support since sometroubles simply need extra time to be resolved, still we will help you over the phone with countless minor technical issues as well, saving you the time and efforts.