One-Hour Response Guarantee in Web Hosting
If you’re using any of our web hosting service and you’ve got a query or face some challenge, you can touch base with us 24/7/365 by posting a trouble ticket or by sending an email and we guarantee that you will have an answer in no more than one hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there is something that you need to do on your end, we will provide you with all the necessary details – what workable solutions to try out, what settings to check, etc. Usually, you will obtain an answer within no more than thirty minutes, which implies that waiting around for hours and hours on end or even for more than one day to get support is something impossible. Our sixty-minute response time guarantee is valid for any question that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our incredibly fast support service. You will receive a response to any ticket posted via the web hosting Control Panel or email sent to our technical and client support team in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes considerably less time to explore and fix a problem. We’ll supply you with more information if the solution involves something that has to be done on your end. In case you contact us during weekends or national holidays, the response time will be absolutely the same and considering the fact that our support team is available 24/7, you will get quick assistance for virtually any technical, billing or general issue irrespective of the hour.