If you have a site, a problem can always occur and it doesn’t necessarily have to be connected with the hosting service itself. For instance, something may go wrong when you bring an Internet application up to date or some important content may be edited or deleted mistakenly. Regardless of what the essence of the problem may be, you will have to touch base with the respective customer care team and request them to retrieve a backup or to help you deal with the problem that you’re confronting. How timely they will do that will predetermine the length of time that your sites will be inaccessible. For specific sites like social networking websites or e-shops, a continual downtime too often equals losing customers and cash. Thus, it’s extremely important to use the services of a web hosting company that offers not only a very good customer service, but also a well-timed one.

One-Hour Response Guarantee in Web Hosting

If you’re using any of our web hosting service and you’ve got a query or face some challenge, you can touch base with us 24/7/365 by posting a trouble ticket or by sending an email and we guarantee that you will have an answer in no more than one hour. If the issue can be solved, we’ll do it before we get back to you, whereas if there is something that you need to do on your end, we will provide you with all the necessary details – what workable solutions to try out, what settings to check, etc. Usually, you will obtain an answer within no more than thirty minutes, which implies that waiting around for hours and hours on end or even for more than one day to get support is something impossible. Our sixty-minute response time guarantee is valid for any question that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our incredibly fast support service. You will receive a response to any ticket posted via the web hosting Control Panel or email sent to our technical and client support team in no more than one hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes considerably less time to explore and fix a problem. We’ll supply you with more information if the solution involves something that has to be done on your end. In case you contact us during weekends or national holidays, the response time will be absolutely the same and considering the fact that our support team is available 24/7, you will get quick assistance for virtually any technical, billing or general issue irrespective of the hour.