A live chat is among the many channels of communication offered by some website hosting providers as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell anything as compared to a telephone call with an agent. What's more, when the problem that you have requires some time to be reviewed and resolved, you will be able to do something different in the meantime rather than just waiting, like you'd have to do if you call. Also, you can use a live chat support service totally free as long as you have world wide web accessibility even when your web hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Web Hosting

We provide a live chat support service for all web hosting service that we offer and we are able to help you with almost everything in real time. If you do not have an account with us yet, we are able to provide you with more details about the packages in order to help you to select the most appropriate package. In case you are an existing customer, we can assist you with any billing or general issue and even with numerous common technical troubles, for instance an e-mail address setup in a desktop e-mail client. If you are unable to give us a call for some reason or you're in some country where we don't have a local phone number, the live chat will be the best option to contact us. Needless to say, some issues require additional time to examine and test, which means that you'll need to open a ticket to our technicians, still, we are able to save your time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is accessible every day, even on holidays and weekends. It is one of the best ways to find out more information about our semi-dedicated service if you do not have an account yet or to get some issue resolved in case you're a client and our support agents will assist you right away no matter what time of the day you join our chat. If you're unsure which package is more appropriate for your sites, if you need a piece of advice whether you should order a certain upgrade and how to obtain it or when you have difficulties installing an e-mail account on your computer, you're able to get in touch with us and we'll supply you with the required details right away. Our live chat is available even after our telephone lines go off for the day, which means that if you have an account here, you can be certain that you'll always receive prompt assistance with any question or problem that shows up.