There are different ways to contact the web hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a support ticket system. It’s the least complicated communication channel for a variety of reasons. If no client care team representative is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will always hit home. Additionally, you can copy and paste large pieces of information without the need to worry about typing errors, and if a particular issue requires more time to be solved or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting company is that they’re typically separate from the web hosting platform, which means that if you need to supply info or to adhere to directions, you will have to use no less than 2 different admin interfaces and this number could increase in case you want to manage multiple domains. On top of that, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a response.

Integrated Ticketing System in Web Hosting

Our web hosting service come with an integrated ticketing system, which is included in our custom-created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same location – payments, web files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin dashboards. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with just several mouse clicks without having to leave your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of educational articles, which will give you additional info and which may help you solve any specific issue even before you actually post a ticket. We guarantee a support ticket response time of maximum one hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is built into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated service, which suggests that you will not require an additional platform to touch base with our tech support staff – you can do it on the spot in the event that you run into a difficulty. Submitting a new ticket requires a few clicks of the mouse and finding an older one is equally easy. With our intelligent search box, you can swiftly find any ticket that you’ve sent in the past. You can send a ticket at any particular moment as our client care staff representatives are at your service 24x7 and answer in less than an hour, even though it rarely takes this much to obtain an answer. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about needing to sign in and out of two or more platforms to solve a simple issue.